FAQs
What are the available services and add-ons that RENDEX offers at the moment?
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Distribution Layout Optimization: of one or more rooms, or the entire property. With zero or just minimal structural changes (no load-walls).
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High-Resolution, Realistic, Renders of Interiors: of one or more rooms, or the entire property. We offer standard, curated and tailored staging. We focus on interiors but exteriors can be requested. By default we generate day-light renders, but night version can be requested. Also extra renders.
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360 Virtual Tours: of one ore more rooms separately (different links), or over a walk-through property plan that allows the client to move from one space to another in the same tour.
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Cinematic Transitions: of one or more rooms, or the entire property. We turn a static image into a video. Smooth camera motions to show details of the space.
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Cinematic "Live Renders": of one or more rooms, or the entire property. We turn a static image (or video) into a video. Possibility to add people interacting with the space (walk in, seat, grab a drink, lean on furniture) and/or to apply micro-movements to items (curtains or plants moved by a breeze).
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"Before & After" Results: images (we create a render based on an original picture using the same angle), and/or video-version (transition between original image and render).
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Agency's Water-Mark: we can add the agency's logo over the renders and videos.
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HD Renders of Isometric and/or Top View: of one or more, or the entire property (if we produce an image of a whole listing but only some rooms where replicated in 3D, the remaining rooms will appear empty).
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Specific Interior Design Style: the client can provide links or images for reference.
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Agency's Water-Mark: we can add the agency's logo over the renders and videos.
What is the difference between standard, curated and tailored staging?
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Standard Staging: we place furniture according to the selected interior design style. No decoration.
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Curated Staging: we add decoration and details (decoration items, books, flowers, candles, paintings, blankets, extra cushions, baskets, clothes, accessories, beverages, food, kitchen appliances, bathroom toiletries, pets, vehicles, gym equipment....etc.) that turn a beautiful render into an actual lived-in space.
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Tailored Staging: same as "curated" but the client can request special items (limited by our tool's catalog offering) and their placement.
Who can apply for this service?
Any Real Estate Agency or direct owner across the world who have a property that they need 3D interior staging for, whereas if the main intention is selling the property or just having some visuals of how a renovation could look like.
How we will communicate?
In order to make sure all parties agree with the decisions made, written confirmation format will be mandatory and binding. Meaning, if there is any call or video-call and there are X number of subjects discussed, a summary of those will be sent via email and confirmed prior to us advancing with any new listing, changes or add-ons for an on-going project.
How is the payment method?
Payments are 100% online via bank transfer. We offer bank destination accounts in GBP, EUR and USD to adapt to our clients.
What happens if I want to change everything?
Previous communication is key to make sure we are creating a 3D staging that meets your requirements, taste and standards. So it would be highly improvable that a brand new design is requested. That would be like making a whole new project, and it would be charged as such.
Is it refundable?
No. We have a "no refund" policy for the work done and paid so far. If after applying the included number of changes to meet the client's expectations they are still not happy with the results and they desire to not continue with the process, they can finish the contract immediately, but we will keep the money. In case this situation happened mid-process (only low-quality renders have been delivered), we would stop working on that project immediately and so the remaining amount wouldn’t be charged.
Are there any discounts available?
Yes. We offer special deals for loyal clients. Contact us via email to find out more:
When does the “count-down” time starts for me to receive the first set of renders?
Once the property’s photos and plan with measures has been received and the first payment is effective (which we consider a binding contract regarding our Terms & Conditions), the countdown for the agreed deadline will start. Note that we talk about “business days”, so weekends won’t count.
In what format will I receive the final HD Renders?
By default, JPEG. 1920 × 1080. Landscape format (16:9). Color RGB. No RENDEX water mark (you can request to add your own watermark). You can request other formats and higher resolution 4K (for extra cost).
In what format will I receive the Cinematic Transitions and/or Animations?
By default, MP4. Landscape format (16:9). Type, length and quality will depend on chosen package. Lowest quality is 960 × 540px. You can request other formats and resolutions.
In what format will I receive the 360 Virtual Tour?
The 360 tour is interactive (the user can move 720 degrees, up, down, left, right) and can be seen on desktop, laptop, tablet and mobile devices. We use a platform that comes with certain settings, so we have only partial control over all features related (e.g.: showing or hiding the items that appear at the bottom sides of the tour).
We will provide a link. This link opens the 360 tour in the provider's website. The link can be "embedded" in other websites (the virtual tour can be integrated in the agency's website without the need of opening the provider's site) for desktop and laptop devices only. For tables and mobiles, a link to the provider's site will be needed. The link will be available for 1 year. After that time it will be deactivated. The client can request to activate again (for extra cost).
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